Terms of Service

General provisions

These terms govern the use of cleobot.net (the Service) and the purchase of licenses for the CleoBot application.

The service provider and seller is Patryk Grodoń, ul. Wyszyńskiego 73/11, Wodzisław Śląski, Poland, tax ID (NIP): 6472604949 (the Provider). Contact: support@cleobot.net.

Terms used below mean:

• Application — the CleoBot computer program for Windows, assisting gameplay on selected private Metin2 servers based on image analysis,
• Account — a user account in the Service, identified by an e-mail address,
• License — a time-limited, non-exclusive and non-transferable right to use the Application,
• Package — a License variant offered in the Service with a defined validity period and price,
• Consumer — a natural person making a purchase not directly related to their business or professional activity.

Services and technical requirements

• The Provider offers electronically: a free Account service and paid sale of Licenses together with access to Application updates during the License period, including updates necessary to keep the Application in conformity with the contract.
• The in-app auto-reply feature generates message suggestions using artificial intelligence (the OpenAI service).
• Using the Service requires a web browser and an internet connection.
• Using the Application requires: a computer running Windows 10 or 11 (64-bit), the ability to run the Application with administrator privileges, a stable internet connection, and an active Account with a valid License. The game should run at 1024×768 in windowed mode. A DirectX 12-compatible graphics card is recommended as it speeds up image analysis; without one the Application uses the CPU.
• Providing unlawful content and interfering with the operation of the Service are prohibited.
• The Provider may temporarily suspend the Service for maintenance or to deploy updates, announcing planned downtime in advance where possible.

Account

• Registration requires an e-mail address and a password, and confirming the e-mail address.
• The user must keep the login credentials confidential and must not share the Account with third parties.
• The user is responsible for actions performed through their Account, unless they resulted from causes attributable to the Provider.
• The Account can be deleted at any time by sending a request to support@cleobot.net.
• The Provider may block an Account in the event of a gross violation of these terms, in particular attempts to circumvent license protections, License sharing, or attacks on the Service infrastructure. The user will be informed of the block and its reason by e-mail.
• The user may appeal an Account block within 14 days of being informed of it by writing to support@cleobot.net. The Provider reviews the appeal within 14 days of receiving it.

Purchasing a License and payments

• Package prices shown in the Service are gross prices (including VAT) and are expressed in Polish złoty (PLN).
• A License may be purchased by an adult; a minor may purchase only with the consent of their legal guardian.
• Payments are handled by CashBill S.A. (BLIK and instant bank transfers) and Stripe (card payments); available methods are presented before proceeding to payment.
• The contract is concluded when the payment operator confirms the payment.
• The Consumer receives confirmation of the concluded contract — including confirmation of the consent to immediate delivery of the digital content and the resulting loss of the withdrawal right — on a durable medium (e-mail) after the order is paid.
• The License is activated automatically once the payment is confirmed. For bank transfers, activation follows the crediting of the payment, which the Service reports in the user panel.
• Purchasing another Package while a License is valid extends it from its current expiry date.

License

• The License permits using the Application solely for personal use, for the period defined by the Package.
• The Application is intended exclusively for use on private Metin2 game servers. Using the Application on official game servers operated by the game's publisher (Gameforge) is prohibited.
• The following are prohibited: reselling or sharing the Application or License with third parties, decompiling or reverse-engineering the Application (subject to mandatory statutory provisions), and circumventing license protections.
• The Application works based on image analysis and does not modify game client files.
• The Application requires signing in to an Account and periodically verifies the License validity online — a technical protection measure against using the Application without a valid License.

Withdrawal from the contract

A Consumer has the right to withdraw from a distance contract within 14 days without giving a reason.

The License is digital content delivered immediately after the order is paid. By placing an order, the Consumer consents to the immediate delivery of the digital content before the withdrawal period expires and acknowledges thereby losing the right of withdrawal (art. 38(1)(13) of the Polish Consumer Rights Act). This consent is given before proceeding to payment.

The user may withdraw from the free Account contract at any time by deleting the Account.

Complaints

• Complaints can be submitted to support@cleobot.net with the Account e-mail address and a description of the problem.
• The Provider responds to complaints within 14 days of receipt.
• If the digital content does not conform to the contract, the Consumer has the rights provided for in chapter 5b of the Polish Consumer Rights Act, including bringing the content into conformity, a price reduction, or withdrawal from the contract.

Liability

• Confirmed operation of the Application covers the supported game servers listed in the Service. The Application may also work on other servers, but some features may then be limited or unavailable, and the Provider does not warrant compatibility with such servers. The Provider strives to update the Application after changes on supported servers but does not guarantee uninterrupted operation at all times.
• The Provider is not liable for improper operation of the Application caused by failure to meet the technical requirements described in the "Services and technical requirements" section or by characteristics of the user's digital environment, in particular insufficient hardware performance, antivirus software, or non-standard system configuration. When a complaint is examined, the user cooperates with the Provider to a reasonable extent to determine whether the cause of the problem lies in the user's digital environment.
• Using the Application may violate the rules of individual game servers and may result in sanctions from their administrators (e.g. an in-game account ban). The decision to use the Application on a given server is made by the user independently and at their own risk; the Provider does not guarantee the absence of such sanctions.
• Nothing in these terms excludes or limits Consumer rights arising from mandatory provisions of law.

Out-of-court dispute resolution

After completing the complaint procedure, a Consumer may seek free assistance from a municipal or district consumer ombudsman and use out-of-court dispute resolution through the locally competent Provincial Inspectorate of Trade Inspection, including mediation or a permanent arbitration court. Current information and the assistance finder are available at uokik.gov.pl/pomoc-dla-konsumentow.

Personal data

The processing of personal data is described in the privacy policy available at cleobot.net/en/privacy-policy.

Changes to these terms

The Provider may amend these terms for important reasons, in particular changes in law, payment methods or the scope of services. Users will be informed in the Service or by e-mail at least 14 days in advance. Purchases made before amendments take effect are governed by the terms in force at the time of purchase.

Final provisions

Matters not regulated here are governed by Polish law, in particular the Civil Code, the Consumer Rights Act and the Act on Providing Services by Electronic Means. Disputes with Consumers are resolved by courts competent under general rules.